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Frequently asked questions
General
Pet Care/Medication
Home Care
Yes! We use an online management system called Time To Pet for all of our scheduling needs. Once you sign up for our service, you will receive a unique login and password. There you will have the option of altering your pet’s routine, request schedule changes, view payment history, update credit cards, and more! You can download the app or use the website, its all up to you!
Your walker will arrive during a two-hour time window. So if you schedule a visit for 1PM, the two-hour window is between 12PM to 2PM. We cannot, unfortunately, guarantee a specific time within that time window due to the potential for unexpected delays that walkers may encounter throughout their day.
The team at PurrEssence does our very best to ensure pet care is provided in all weather but our staff’s safety is very important to us. For this reason, we require all clients to keep an emergency contact on file. Historically we have had no problems completing visits even in the worst of snow storms by shortening or readjusting visits as needed!
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